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Quills Webstore Privacy & Cookie Policy


At Quills Group we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR). We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services. It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page. Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at datacontroller@quillsuk.co.uk

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. We may collect the following information: your email address, name, job title, home or work address and telephone number. Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords. We use these products to understand how the website is being used in order to improve the user experience. User data is all anonymous. The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc. See below for an overview of Google's privacy policies.


Google Privacy Policy https://policies.google.com/privacy

Google Analytics Privacy Policy https://support.google.com/analytics

Google Adwords Privacy Policy https://policies.google.com/technologies/ads


The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping. In addition, we may use the information for the following purposes:


  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time


Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at Quills Group, Unit 2 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD or email us at datacontroller@quillsuk.co.uk


Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in "the Cloud". It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Quills Group business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at datacontroller@quillsuk.co.uk.


Email Tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of Quills Group emails which you can do by emailing "UNSUBSCRIBE" to marketing@quillsuk.co.uk.



The transmission of information via the internet or email is not completely secure. We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.


Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Use of Cookies

Cookies are added to the browser whenever someone visits your site. When they load a page the EvolutionX webstore adds these cookies to provide the basic functionality of the store. For example, logging in, keeping a session, remembering your cart, etc.

Without cookies the store functionality would be much more limited. 

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control. Such cookies, if used, would be downloaded once you click on advertisements on our website.


Cookie Name Description Cookie Purpose Max-Age
XSRF-TOKEN Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Strictly necessary 3 days
evo_session Session storage for the user which is essential for retrieving details about the cart, login and other features. Strictly necessary 3 days
session_cart Session storage for the user which is essential for retrieving details about the cart, login and other features. Strictly necessary 30 days
remember_me Remember login if requested by the user. (deprecated) Strictly necessary 12 months
products_display_mode Used for store display choices like grid and list view on user click. Strictly necessary 6 hours
product_compare Used for our compare features to store the list of items you wanted to compare. Strictly necessary Session
quote_product_list Used for our quoting features to store the list of items you requested for quote. Strictly necessary Session
user_consent_uuid Used for storing the unique ID of user cookie preference setting Strictly necessary  
skip_punchout_alert Used for remembering the choice to skip punchout email and/or card alert Strictly necessary  
auth0_transient Session storage for the user which is essential for retrieving SSO details used by auth0. Strictly necessary Session
auth0_session Session storage for the user which is essential for retrieving SSO details used by auth0. Strictly necessary Session

Mandatory Third-Party Cookies

  • Google reCAPTCHA is a SPAM protection service provided by Google that helps protect websites from spam and abuse. We use Google reCAPTCHA on User submitted forms and within the checkout.

Other Third-Party Cookies

  • Google's privacy policy can be viewed here and their cookie policy can be viewed here
  • Our Live Chat is powered by Tawk.to - please view their cookie policy here.

  • Our checkout uses PayPal - please view their privacy policy here & cookie policy here.

  • Our email marketing is driven using Mailchimp - please view their cookie policy here.
Your Rights

The GDPR gives you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at Quills Group, Unit 2 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD or email datacontroller@quillsuk.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of you requesting the data. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at Quills Group, Unit 2 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD or email datacontroller@quillsuk.co.uk.